Our Return Policy

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We want you to be completely satisfied with your purchase from Caytre. If you wish to return an item, please note the following:

  1. Restocking and Handling Fee: A flat $20 restocking and handling fee will be deducted from the total of your credit for all returned items.
  2. Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
  3. Return Process: To initiate a return, please contact our customer support team within [number] days of receiving your order. We will provide you with further instructions on how to return the item.
  4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment, minus the $20 restocking and handling fee.
  5. Shipping Costs: Please note that shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

Thank you for your understanding and cooperation. If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. We are here to assist you throughout the process.

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